Customer Support and Operations Associate
Description
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Job Title : Customer Support and Operations Associate
Location: Ikoyi, Lagos
Job Type: Full-time
Salary: N200,000 - N300,000
Job Summary:
We are seeking a dedicated and proactive Customer Support and Operations Specialist to join our team. The ideal candidate will play a pivotal role in ensuring excellent customer experiences while also supporting operational processes to drive efficiency and effectiveness.
Key Responsibilities:
- Provide exceptional customer support via various channels (phone, email, chat) to resolve inquiries, issues, and complaints.
- Build strong customer relationships through clear and empathetic communication.
- Accurately document customer interactions and maintain customer support records.
- Assist in the development and implementation of operational processes and procedures.
- Monitor and analyze operational data to identify areas for improvement.
- Collaborate with cross-functional teams to streamline workflows and enhance operational efficiency.
- Develop and maintain a deep understanding of the company's products and services.
- Educate customers about product features, benefits, and usage.
- Contribute to the creation of product knowledge resources for customers and team members.
- Collaborate with the quality assurance team to address issues and implement improvements.
Job Requirement
- Bachelor's degree in relevant fields.
- Previous 2 years customer support or customer service experience is required
- Strong communication skills, both written and verbal.
- Detail-oriented with excellent problem-solving abilities.
- Proficiency in using customer support software and tools.
- Ability to work collaboratively in a team environment.
Job Type: Full-time
Salary: ₦200,000.00 - ₦300,000.00 per month
Experience:
- Customer support and operations: 3 years (Required)
License/Certification:
- IITL (Required)